Q&A
Yes. If you normally wear contact lenses and are comfortable wearing them, we recommend keeping them in during your appointment.
Contact lenses can help create an extra barrier over the surface of the eye, which may help reduce exposure to adhesive fumes during the service.
If your eyes feel dry or uncomfortable at any point, let your stylist know right away.
No. Please arrive with no eye makeup.
Avoid eyeliner, eyeshadow, mascara, strip lashes, or any other products around the lash line. A clean eye area helps us prep the lashes properly and gives the adhesive the best surface for application.
Face makeup is fine. Eye makeup should be completely removed before your appointment.
We understand that sometimes you may be coming directly from work or another commitment and may still have eye makeup on.
We have a vanity at the salon and provide oil-free makeup remover and lint-free applicators so you can remove your eye makeup before the service. Please arrive 15 minutes early so you have enough time to clean the eye area thoroughly and we can still start your appointment on time.
You can also add our Makeup & Build-Up Lash Cleanse service for an additional charge. In that case, your stylist will remove the makeup and thoroughly cleanse your lash line before beginning the application.
If you arrive with eye makeup, do not arrive early to remove it, and have not added the Makeup & Build-Up Lash Cleanse, your stylist will need to use part of your scheduled lash time for cleansing. That means less time for lash application, so your final set may not be as full.
We ask for at least 24 hours’ notice to cancel or reschedule your appointment.
The same 24-hour notice also applies if you need to change your appointment from a Full Set or Refill to a Lash Removal, since these services require very different amounts of appointment time.
Cancellations, rescheduling, or major service changes made within 24 hours will incur a charge of 100% of the service booked.
As a small appointment-based business, each appointment is reserved specifically for you and your stylist. Giving us enough notice allows us to offer that time to another client, protect our stylists’ schedules, and operate sustainably.
If you’re running late, please let us know as soon as possible.
If you arrive within 15 minutes of your scheduled appointment, we’ll do our best to complete your service within the remaining time. However, your appointment will still need to end as scheduled so we don’t delay the client after you. Less application time may mean your final set is not as full.
If you arrive more than 15 minutes late, your appointment will be considered a no-show and our cancellation policy will apply.
We recommend arriving a few minutes early so you can settle in and receive your full scheduled service time.
Yes, in many cases we can adjust your service after booking, as long as there is enough time available in your appointment.
If you’re unsure between Classic, Styling, or Volume, you can book Styling as a starting point. After your consultation, we can switch your service if we decide another option is a better fit.
If you’d like to add a service or change to something that requires more time, please contact us as early as possible so we can check your stylist’s schedule.
For major changes that significantly reduce your appointment time, such as changing a Full Set or Refill to a Lash Removal, please give us at least 24 hours’ notice.